Written by: nuclearcrash

Hi i want just know if AngelDesk script can be integrated with Joomla core and Mighty Extensions ?

Written by: den2009

Thank you, Konstantin. This looks very promising. Good job on design and performance of AngelDesk.

Written by: jacques_v

the layman question: how to sign / login?

Jacques

Written by: lorielcide

Mighty and Angel, what a nice two words... Well done guys. Nice website with more features.

Written by: shitz

to nuclearcrash

now we are working on integration Mighty Membership and AngelDesk. Because it's needed for integration Mighty Extensions Web-site with AngelDesk.

to jacques_v

login to AngelDesk is possible via some of Social Networking. No need registration. But if you are VIP at Mighty Extensions use account with same e-mail, or change it manually at AngelDesk account settings. It's neede for integration because e-mail is the key for accepting you as paid user at AngelDesk.

Written by: Serhio

@Wolverine
The fact that we move support to AngelDesk does not mean we will stop helping old people. We just offer everyone get more experience in getting support and we want to improve our support quality. It means that you only change the place where support will be delivered to you and may be attitude to you toward more attention.

AngelDesk will help our customers to get quicker, and more quality support. It is easier to operate, search answer, read, follow, express self, ...

@nuclearcrash
We finished integration with Mighty Membership. You can sell support on AngelDesk or VIP status on AngelDesk with Mighty Membership. Integration of other extension on its way.

@jacques_v
you can see link in top right corner of the site "Sing in with ...". There you can sign in. We are proud that we are first online service that refused registration at all. No registration. Why force people to create another account in internet. Every one nowadays has either T of F or Y! or something else.

Written by: maikkaune

@ME Support

just signed in today, and changed my email as you mentioned to gain VIP status. I got a verification email in "cyrilic" ?! At least I understood the two included URLs ;-)

I am not sure, if this is really an improvement to this support desk, but time will tell... i suppose all new things make people scared, don´t they?

One thing is crucial: Can I read and browse all topics without VIP status? 

Written by: Serhio

@maikkaune

You are right. All new may scare people.

You Reseived letter in cyrilic because English versions of letters was not yet ready. Now it is fixed. And yes you are administrator or official staff you may see all topics with VIP status in search options. And of corse read and postbn topics without VIP. Actually there is no difference between VIP and non-VIP topics. They have the same rights in the system. Only difference that we will pay our best attention on VIP topics and of course on any bag reports no matter of it's status.

Written by: den2009

@ME Support

Intro: Sergey, you have announced that new Mighty Resources will be compatible with Major publishing platforms besides Joomla. It's a huge pie to bite, basing my jugement on the fact that ME could not accomplish that with only Joomla [trying to have a universal set of Components covering all types of solutions] how can we expect something tha will run smoothly on all platforms?

In other words i have a feeling that you just shut yourself in your foot saying that VIP support will be available till September. Now when are Joomla 1.6 ready components will be out?

You have indicated pricing policy for AngelDesk application itself [service] - i dont know if you will have much success with that, as there are plenty of other solutions modestly priced.

After testing AngelDesk support i now have some doubts about it.

1. First off - Usability: narrow main panel [with unnecessary modules on the right side], breadcrumbs located in the bottom. Scrolling, scrolling - overwhelming.

2. Structure: AngelDesk is actually not user friendly at all for finding usefull topics - it is only a support desk for one-on-one questions into one huge bucket. I have noticed by myself that finding problems other people encounter with your Components - forget it, it's all in one no filtering, or filtering by meaningless - Questions Ideas Problems Reviews, and in Advanced Search box - again by meaningless other options. [instead of real once like "Plugin 1", "Plugin 2" etc.]

I was hoping that after all this time you had when we got used to Forum model of support desk - you will come up with a little better improved and fast solution, but it looks like not.

For instance: if i'm having a problem with HTML field for ME Resources, how can i jump to a section where people discussing their problems with HTML field or any other one?

-Wouldn't it be nice to have a section - Resources with subsections for plugins.

3. Information Location: It is very impractical to jump different sites - from main one to support subdomain that does not have the same menu as main site, loosing track of what's where.

So my general overview - very skeptical about new structure.

Written by: maikkaune

@den2009 
@MEsupport

I have to agree with den2009 in concerns of point 2.) 

As far as I know, the support desk is not final, and changes and improvemants are very possible in the near future. Maybe it was a bit to early to switch it "life"?! Filtering and searching is really different. I am used to filter the old way... and I liked the quicker overview in the old support desk. Maybe thats why we are "shocked" by the limited (hidden) categorization and the Ajax search field!?

By the way... Feedback is done here:

http://feedback.angeldesk.com/

Written by: maikkaune

@den2009

Had almost the same complaints and experiences ;-)

(Sorry, unfortunately not posted in the special feedback area. It should have gone here: feedback.angeldesk.com )

Written by: den2009

@maikkaune - wow, i did not see your topic on AngelDesk. Looks like we are thinking the same way. It's only common sense - usability is the key. If it's easy to use and helpful for people - then they will be willing to pay for service.

Written by: den2009

Also login in all the tyme using third party solutions [like facebook] are you serious? where is the native login? I understand that it's great to have new users enrolling by signing and importing their info this way, but no native login ... weird.

Written by: lorielcide

I'm with den2009.

Written by: sackgesicht

I agree with den2009 as well, thanks for publishing this comment ... 

In the moment, i see AngelDesk as a "proof of concept" for a new strategy .. but far away from a "usable" product.

It seems like a "clone-study" of GetSatisfaction (www.getsatisfaction.com), just without the usability .... 

@den2009 ... to your scrolling problem .. i solved it this way, that i click on the Mightyextensions link in the upper right module (By Mighty Extensions since 12 May, 2011) .. This will bring me at least to support.mightyextensions.com ... ;-)

Nevertheless, i still have hope and faith in the upcoming "resources" product (if ever). I just hope, that lessons were learned from the past and things can be more "unified" and build on the needs of the users.

More of this sort of "constructive" critic is needed. In the moment i am feeling a bit more comfortable, since the communication lines were reopened after a long time of silence ... still somehow "unorganized" (due to the AngelDesk-Experience), but at least open again ... 

Written by: Serhio

I am totally confused.

You are talking about angeldesk and then switch to Resources. Like this one.

In other words i have a feeling that you just shut yourself in your foot saying that VIP support will be available till September. Now when are Joomla 1.6 ready components will be out?

I agree about AngelDesk usability but let’s discuss it in

http://feedback.angeldesk.com/

And I should say that those disadvantages become obvious only after we went live.

But that is great isnt it? It means that very soon we slve all those problems and make it more usable. AngelDesk is the baby. DO not critic it too much. i mean we accept all ideas of improvment but to be unhappy becasue AngelDesk is as not good as it could be is too much of pressure.

Do not you think that AngelDesk better than old forum anyway? Is there any categorisation for plugins on old forum?

And we are working on new template for AngelDesk where usability will be improved. 

Written by: clowride

MMmm i think Angel Desk is better than the old forum

Angeldesk is new, we must be patient but all critic is good

i strongly believe in angel and in  several weeks, it will be a MUST HAVE

Written by: Serhio

I am not against the critic. i am very glad for all this critic, because it will help us to make AngelDesk perfect because we are listening to the customers. Right now we are working on new version with new template wich includes

• Better navigation
• No overwhelming scrolling
• Main part widen to 800 px
• Better filters and categorisation
• Ajax search
• Breadcrumbs on top

Hope that next update will nclude all your wishes.

Written by: Pooyan

I would like to see the old native login back in AngelDesk, no offence but i do not want to grant AngelDesk permission to my Twitter, LinkedIn or Google accounts.

Now i have no option to use my VIP status if i not use the social media logins....

Regards,

Godfried

Written by: snooky147

Same as Pooyan (sorry for copy/paste:-)

NO,NO,NO and NO !!

I do not want to grant AngelDesk permission to my Twitter, LinkedIn or Google accounts.

Now i have no option to use my VIP status if i not use the social media logins....

Sorry, but I'm very disapointed now and I don't know where having support with my LIFETIME paid license, it makes me very angry!!

Who is going to pay 9 € for only 7 days support ? If you have only one support request in this period, that make very expensive the answer, if we have an answer , many still have not on old support forum !!

I don't know other component support so expensive !

Do you how to loose customers ? no ? Just continu on this way ... done for me !

I think that's my last message forever on this site !

Bye....

Written by: ngarasan

Product Mighty Touch is accessible in read-only mode as Mighty Extensions account had expired.!

I need support but the above message I get.

Written by: Serhio

@pooyan
There seems to be a misinterpretation and/or misunderstanding about the way we envisioned the login for AngelDesk. First of all we have to clarify, that using your social login does NOT give us access to your individual accounts. I really want to emphasize this : "We don’t get access to your social logins." This is the beauty of this concept. You don't need to create everywhere individual access logins, no, just use your preferred ones. Please take the time and study the principle of JANRAIN (http://www.janrain.com/ , http://en.wikipedia.org/wiki/Janrain) to get a better understanding of the technology behind a "user management platform for the social web" and the benefits for you as the user/webmaster of this technology. We want to provide latest technology which is secure and where our users will benefit from it. After you study the links and technology, I am sure that you will realize the benefits for you as well.

@pooyan
@snooky147
We never rejected anyone from our support forum. We try as much as possible to provide timely support to all our clients. Based on our recent developments and existing resources, we have to define our support levels. This ensures even better service for you as our valued costumer. As you might have experienced in all our support efforts, we try to go the extra mile and our support does not end in just "answering" a question, but we try to help customers with their installations.
VIP support defines a priority support. We prioritize these request since we also value your paid support request.
To your question "Who is going to pay 9 € for only 7 days support ?",
i would like to ask you : "What would be a reasonable amount, based on your opinion?"
Maybe other members can share their ideas as well.
I would consider 9 € a bargain, if i get stuck with a problem and cannot continue. Just imagine, how much time you can save with professional help on your side. How much would you charge your customers, if you have to try to fix their problems, or how much would it cost to hire a programmer to look into it?

@all
Please see AngelDesk as an enhancement of our support efforts. I believe everyone agrees, that based on performance and accessibility it is a major step into the right direction to provide much better support. But we have to admit, that there is still quite some areas of improvement. Out of this reason and in particular with all your useful suggestions we want to create a support environment where we can serve you in a much better way, than in the past. We incorporated new technologies while developing AngelDesk and are in the process of integrating these technologies in our new products as well.
Therefore we really listen carefully to all your suggestions and critics and new templates are on the way. You just have to give us a little time. We are at a stage were a lot of redevelopment happens. New products, adapting new Joomla versions and so on.
The world was not created on 1 day and the same goes with our products.
Thank you for listening to us and being patient with us, I know we are heading towards a bright future with our plans and new developments. For this we need you more than ever to support us with your ideas and critic so that we can build together the right product for all of us.

Thank you,
Sergey

Written by: clowride

Support is always great, paid 9 euros pour 7 days is a really a good thing because we have a highy powerfull support (yootheme support is expensive and very very very bad : see their forum)

Written by: sackgesicht

i always got excellent help and support, far more than i could expect.

Sergey helped me quite some times, was always patient and tried to solve things which goes further than normal support requests.

Konstantin sent me a free field plugin, since he thought it would be helpful for my support request.

Overall i experienced an exceptional support here and if i would come into the situation, i would immediatly spent the 9 Euro (alone for what they did already in the past) ...

I hope ME can translate their experience, which they gained from developing AngelDesk, into their future products and surprise us with another outstanding set of components.

Keep up the good work ..... 

Written by: snooky147

I prefer paying 50€ for a year or 9 months than paying 9€ for only 7 days because 7 means nothing, if you have an issue and it's solved on 1 day, you are happy but 6 other days are lost and if another problem, due to updape ( as I 've seen before) come on 8th day, you can pay again, yhat's why I stop working with mighty ressources, but I'm sad because it was rather great ...

Written by: iralston

I have to say that as far as support goes, I have very few complaints. And that is long after my VIP status expired.  That is most notibaly because I DO NOT use the forums. 

That said, the unfortunate thing about that is that I am not getting the community answers that I find invaluable on other forums.  But I'm not seeing them offered to others on the forum either.

Looking over ME forums I am not seeing a lot of users helping users and at least based on reading between the lines it seems to be because there are still too many buggy/update things changing for anyone, no matter how experienced with ME, to really get a handle on the overall picture to assist or suggest workarounds.

And with J2.5 making its appearance, what... we now scrap all the J1.7 work (2/3rds finished) to focus on that and leave all the J1.5-1.7 folks hanging?

You know what would solve this?  

PROPER DOCUMENTATION OF EVERYTHING CURRENTLY AVAILABLE.  COMPLETE TESTING AND FIXES OF CURRENT VERSIONS BEFORE MOVING FORWARD WITH NEW VERSIONS.  A DEMO THAT WORKS.  Frankly this more than anything else is why ME really should be glad it isn't yet in the JED, as it would create a VERY large number of low reviews.

Give us documentation that is clear, consice and correct.  Then you have fewer questions to distract you from doing all the fixes for current software... which will allow you to build off of STABLE MODELS as you progress.

We paid for you product because we too see the potential.  Reading over the comments above they are coming from users who have been consistantly loyal to your product.  Who have bent over backward to keep working with it as smoother, equally flexible products come to the market (ZOO/WIDGETKIT)

We are trying to keep working with you guys.  Please listen to the above comments rather than telling us why we are wrong.